Privacy Policy

intelliprop Pty Ltd (ABN 86 692 428 738) ("intelliprop", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property intelligence platform and services.

By using intelliprop™, you consent to the practices described in this policy. If you do not agree, please do not use our services.

We collect the following types of information:

Information You Provide: • Account details: name, email address, phone number (optional) • Property search inputs: addresses, suburbs, budget ranges, preferences • Payment information: processed securely through Stripe (we do not store card details) • Communications: messages, feedback, and support requests

Automatically Collected Information: • Device information: browser type, operating system, device identifiers • Usage data: pages visited, features used, report generation patterns • Log data: IP addresses, access times, referring URLs • Performance data: load times, errors, crash reports

We use your information to:

Provide Our Services: • Generate personalised property intelligence reports • Calculate PropMatch and PropCertainty™ scores based on your criteria • Process payments and manage your subscription

Improve Our Platform: • Analyse usage patterns to enhance features and user experience • Develop new products and services • Train and improve our AI models (using anonymised, aggregated data only)

Communicate With You: • Send transactional emails (reports, receipts, account updates) • Provide customer support • Send product updates and announcements (you can opt out)

Ensure Security: • Detect and prevent fraud, abuse, and security threats • Enforce our Terms of Service • Comply with legal obligations

Your data is stored securely on Microsoft Azure's cloud infrastructure:

Infrastructure Details: • Primary data centre: Azure Australia East (Sydney) • Backup data centre: Azure Australia Southeast (Melbourne) • All data stored within Australian borders

Security Measures: • SOC 2 Type II certified infrastructure • AES-256 encryption at rest • TLS 1.3 encryption in transit • Regular security audits and penetration testing • Multi-factor authentication for internal systems • Role-based access controls

Database Security: • Azure SQL Database with Advanced Threat Protection • Automated backups with point-in-time recovery • Transparent Data Encryption (TDE)

We do NOT sell your personal information to third parties.

We may share information with:

Service Providers: • Stripe (payment processing) • Microsoft Azure (cloud hosting) • SendGrid (transactional emails) • Analytics providers (aggregated, anonymised data only)

These providers are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred. We will notify you of any change in ownership.

We use cookies and similar technologies:

Essential Cookies: • Authentication and session management • Security and fraud prevention • Remembering your preferences

Analytics Cookies: • Understanding how you use our platform • Identifying popular features and pain points • Measuring marketing effectiveness

You can control cookies through your browser settings. Note that disabling essential cookies may affect functionality.

We do NOT: • Use third-party advertising cookies • Share cookie data with advertisers • Track you across other websites for advertising purposes

Under Australian Privacy Principles and applicable laws, you have the right to:

Access: Request a copy of your personal information we hold.

Correction: Request correction of inaccurate or incomplete data.

Deletion: Request deletion of your personal information (subject to legal retention requirements).

Portability: Request your data in a machine-readable format.

Objection: Object to certain processing of your data.

Restriction: Request we limit how we use your data.

Withdraw Consent: Withdraw consent for optional data processing at any time.

To exercise these rights, contact us at privacy@intelliprop.tech or visit your account settings.

We retain your data for:

Active Accounts: • Account information: As long as your account is active • Generated reports: Indefinitely (for your reference) • Payment records: 7 years (legal requirement)

After Account Deletion: • Most personal data: Deleted within 30 days • Backup systems: Purged within 90 days • Aggregated analytics: Retained indefinitely (anonymised) • Legal records: Retained as required by law

To request account deletion, visit our data deletion page or email privacy@intelliprop.tech.

intelliprop™ is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately at privacy@intelliprop.tech. We will promptly delete such information.

intelliprop™ is based in Australia and our data is stored on Australian servers.

If you access our services from outside Australia: • Your data will be transferred to and processed in Australia • You consent to this transfer by using our services • Australian privacy laws will apply to your data

We do not transfer personal data outside Australia except: • To service providers with appropriate safeguards • When required by law • With your explicit consent

We may update this Privacy Policy periodically. When we make changes:

• We will update the "Last Updated" date • For material changes, we will notify you via email • Changes take effect immediately upon posting

We encourage you to review this policy regularly. Your continued use after changes constitutes acceptance.

For privacy-related inquiries:

Privacy Officer: privacy@intelliprop.tech

For general inquiries, please visit our Contact page.

If you are unsatisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.